Quality Tools and Process Improvement Resources

Link to “Checklists & Forms” for additional tools and resources.



  • AOPO Quarterly Data Snapshot – download – AOPO
  • Dashboard Template (Hospital) – download – UW Health OPO
  • Donation Dashboard – download – UW Health OPO
  • Donation Hospital Report download – Kentucky Organ Donor Affiliates
  • Donor Demographics Overview Form – download – Gift of Life Michigan
  • Hospital Dashboarddownload – LiveOnNY
  • Hospital Tissue Quarterly Activity Reportdownload  – LifeSource
  • Performance Improvement Dashboard download – UCI Irvine Medical Center
  • CMS Organ Procurement Organization Interpretive Guidance 3/13/2014link NEW!
  • Hospital Services Compliance Checklist (TJC CMS etc) – download – LifeSource
  • OPTN – Prepare for a site surveylink NEW!

The Seven Basic Tools of Quality are a set of tools used to assist in solving quality-related issues. These tools can all be found on the ASQ site, which also provides templates and instructions – link NEW!

The tools are:

  1. Cause-and-effect diagram (also known as the “fishbone” or Ishikawa diagram) – a diagram used to organize the causes of an issue.
  2. Pareto chart – a graph that highlights the most important issues among a (typically large) set of factors. Helps focus improvement efforts.
  3. Scatter plot or scatter graph – a graph that suggests various correlations between variables. If the pattern of dots slopes from lower left to upper right, it indicates a positive correlation between the variables being studied. If the pattern of dots slopes from upper left to lower right, it indicates a negative correlation.
  4. Check Sheet – a structured way to collect quality-related data to assess a process.
  5. Flow Chart – a method to document simple processes or programs. Extremely effective when used to streamline processes.
  6. Control chart – a chart used to determine if a manufacturing or business process is in a state of control.
  7. Histogram – a graph used to display data where the columns represent continuous intervals of data.

Other tools:

  • CMS – PDSA Cycle Template – link NEW!
  • After Action Review Tooldownload – Center for Donation & Transplant
  • Chart Review QA Tool download – UW Health OPO
  • Clinical Trigger Badges – download – Henry Ford Health System and Gift of Life Michigan
  • Clinical Trigger Carddownload – LiveOnNY
  • Clinical Trigger Card – downloadOneLegacy
  • Donor Management Goals (DMGs) Worksheet download – Kentucky Organ Donor Affiliates
  • Focus on Process: Organ Donation Gemba Walk (Infographic) – download – LiveOnNY
  • Hospital Comprehensive Summary of Opportunities – PGCV download – Center for Organ Recovery & Education
  • Organ Donor O.R. Transport Checklist – download – Kentucky Organ Donor Affiliates
  • Organ Donation Process Mapdownload – LiveOnNY